shipping and returns

in a nutshell

  • ​we are always here for you in case of questions. Contact us

  • fast, safe and reliable delivery matters to us.

  • deliveries are made by major shipping companies or by the local country postal service.

  • depending on the destination, packages may also be insured by the courier service.

 1. delivery fees

        switzerland

  • delivery of your order to a domestic address within Switzerland is free.

  • the average delivery time within Switzerland is 4-5 days. Upon request, we also offer Express Shipping.

  • we will contact you personally via e-mail after the every order is placed to follow-up on the order, confirm the delivery date and do everything in our control that the delivery is smooth.

 

        europe

  • currently, for a limited time only, we offer also free shipping for your order for countries in the European Union. 

  • the average delivery time for Europe is 5-7 days. Upon request, we also offer Express Shipping for an extra fee.

  • we will contact you personally via e-mail after the every order is placed to follow-up on the order, confirm the delivery date and do everything in our control that the delivery is smooth.

 

        rest of the world

  • currently, for a limited time only, we offer also free shipping for your order for countries in the rest of the world. 

  • the average delivery time shipping is between 14-21 days, but it can also be faster. Upon request, we also offer Express Shipping for an extra fee.

  • we will contact you personally via e-mail after the every order is placed to follow-up on the order, confirm the delivery date and do everything in our control that the delivery is smooth.

  2. vat & customs fees

  • for online purchases within Switzerland, 7.7% vat is included in the price as seen online. There are no customs fees. 

  • for online purchases to countries within the European Union (EU), the final invoice amount does not include any vat or customs fees. Customs is paid by the buyer directly to the shipping company. 

  • for deliveries to countries outside the EU, the invoice amount does not include VAT. The correct net amount is specified during the order process and in the order confirmation. Specific taxes and import duties for delivery to a non-EU country must be declared and paid to the relevant authorities of the importing country by the purchaser of the goods. 

 3. returns

  •  pink maharani shawls are 100% handmade and do come with slight variations, which add to the unique character of      the products.​

  • the woven borders, edges (if applicable) and total size might vary up to +/-5cm. 

  • returns or exchanges are possible as long as the product was not worn and arrives at our location without any stains or other damages within 14 days after the product was delivered. If all of those requirements are met, the process is as follows:

    • the buyer must inform pink maharani via email, writing to info@pinkmaharani.com within 10 days of receiving the product in case of a return or exchange and the product must arrive no later than 14 days at our office in Geneva.

    • a refund (excl. shipping and transaction fees) or exchange is offered if all criteria from above are met.

    • For questions, please contact us at info@pinkmaharani.com or call +41 76 462 0925.

    • The return package has to be sent back to us from any post office location or other shipping company using the following address: 

                                metta muse Sàrl

                                Rue Francois Bellot 6

                                1206 Geneva

                                Switzerland

 4. shipment loss

  • In case of damage or loss or any other questions regarding the goods in delivery, the clients are requested to contact the courier service directly with the given tracking number. The goods are usually insured by the same courier company.

  • pink maharani is not responsible for the package after the goods have left the company premises in Geneva, Switzerland.

  • However, in case of this situation arising, we will do our very best to resolve the issue and get your desired product to you.

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